Point to Ponder

The very first thought that might come to the readers mind (part of my professional network :p ) would probably be..”Ahh what a crap.. He is trying to project his own role in”. No dears that, is not the case (am not working in QA anymore).

Coming back to the post subject, in my humble opinion the value of quality professionals (quality as in the process development / improvement and not the network performance guys tweaking element level parameters) in service industry is always down-played. Unless and until the organization has a greater objective to serve its purpose, the professionals are not much in demand. Talking strictly of the local market, QA / QC always takes the backseat.

The quantity over quality stigma remains there. QA /QC and audits go hand in hand. One cannot expect a line function to do its task and do the quality function at the same time. The results are ought to be biased however honest or loyal an employee. This is basic human nature.

The value of such a function remains always there. Discussing the subject of how the division had rightly qualified for a QMS standard, One of the top exec of the organization goes “Ok, but does it save me any money”.  You are bound to be awestruck by such statements. Initiatives like these are driven from the top management and once they are not into the groove, all effort and time seems to be go down the drain.

The bottom is Quality standards do not provide you financial efficiency. There are other ways of handling it and beyond the scope of a QMS office.

Quality is a very relative term. For a customer sitting in the remote areas of Pakistan, it could mean a steady signal and crystal clear voice while talking to the loved ones; it could be steady internet browsing and emailing experience, for an executive in an urban city.

..To be contd…